1to1 Legal USA Solicitor Law Firm Reviews
Law Firm Marketing
Subscribe to our Newsletter

Go Complain Info


Please note: we are no longer partnered with Go Complain so the information below may be out of date. You may try the stated web addresses manually elsewhere, but if you click on the link you will remain on this website. This page will be removed/replaced in due course. You can use the solicitor search function on the right to find an alternate firm in your area. Thank you.

Go Complain - Wolverhampton

An online law firm offering extremely low fixed fee rates (£29.99) to deal with consumer issues. They will act for consumers to secure compensation for low value issues that range from faulty products to inadequate internet providers, dreadful customer service to ineffective trade work and poor banking practices to utility company failings.

Office Address: Unit 4 Brunel Court, Enterprise Drive, Wolverhampton, England, WV10 7DF
Web Address: http://www.go-complain.co.uk
Email Address: N/A
Phone Number: N/A
 

GoComplain Consumer Complaints Online on YouTube

Go Complain UK - File a Consumer Complaint against a Company Online

We've been searching for a firm like Go Complain for many years. Over a decade at least. In fact, we started laying the foundations for creating such a service ourselves around 2007 - but then the government waded in with it's size 14s and started blaming every non-solicitor for the trouble the legal industry was in at the time.

The closest service we found to try and promote was the Which? Legal Service. For about £50 a year, you could get legal advice 24/7, 365 days a year. Sounded good with a big brand name behind it. So we signed up, and within a month we had called them three times. After those three times, we demanded a refund from Which?. The problem was that we never spoke to someone with any experience in our legal issue, let alone an actual solicitor. Not once. Every time we would phone up for legal advice, we got some law student that would say "I'll get back to you". They would then go away, read up on our problem on the internet, then phone us up an hour or two later to spout what they'd read. That's not help. That's almost as bad as the Citizen's Advice Bureau ... almost ...

The premise for a consumer complaints service is simple. Sometimes you have a case that requires a bit of legal knowledge and help, but not much. It will often involve a demand for something to be rectified, but not much. It may even require compensation to be paid, but not much. In other words, the kind of cases that a solicitor will say "you have a case", but will quote you £1000 to chase after a £100 refund.

Go Complain

You pay a low flat fee. Go Complain researches the problem. They then take a limited course of action such as writing some letters.

Sometimes all a landlord needs is to see some official letter-headed paper with a well-worded complaint and a threat of action - to nudge them into fixing that dripping tap. We know because we've helped people do that in the past. Go Complain come from the same angle apparently. From their website:

"We hear so often from friends, family or colleagues, at home, work, in a cafe or the local pub about the issues and problems people have to put up with everyday for what is often something simple, such as being overcharged on an energy bill, your broadband not working or a washing machine not being delivered."

The difference between Go Complain and us though, is that Go Complain do this for a living - day in, day out. They are an actual law firm, regulated and authorised by the Solicitors Regulation Authority (SRA).

You choose your industry, fill in your details, upload any evidence, then make your payment. You pay £29.99 for all complaints with a value under £3,000, and £99.99 for complaints under £10,000. GoComplain then evaluate your claim, advise you of the next steps, and start actual action within 7 days. The biggest delay depends on the company you're complaining about. Depending on the industry, they could technically have up to eight weeks to ponder and respond. The ideal outcome is that the evidence is sound, the argument is well made, the third party is reasonable, and the resolution requested is fair.

They quote a few examples on their site, such as:

"If your claim is over £3,000 perhaps for some house renovations like a new bathroom being fitted that went wrong or wasn’t finished to a good standard or as agreed, then the one off fixed fee would be £99.99. So, if you agreed to pay £5,500 for the work you could claim for a refund and any additional compensation for stress and inconvenience e.g. £1,500 if for example you had no bathroom facilities or hot water for a number of days. You would only pay us the £99.99 if the complaint was resolved and a refund or compensation agreed."

Throughout GoComplain's website, though, they constantly remind you that they are an actual law firm. You can check this yourself on The Law Society website, but you need to search for Horsley Holdings Ltd which is the name of Go Complain's parent company. This of means that if the third party does fail to respond, refuses to rectify a situation, or offers considerably less than the amount requested in monetary compensation - GC can take the next step of going to court. This, however, will result in extra costs (see here). But they should advise you if there is any industry Ombudsman to attempt recourse through prior to the last resort of actual court action.

Aside from their general consumer rights work, they also offer help with general compensation work including PPI claims, flight delays, personal injuries, holiday sickness such as food poisoning abroad, and so on. There are links to more information on these services around the site.

As for the site itself, we had mixed responses in the office depending on which browser and/or computer we were using. On my ageing Mac with Firefox I did run into some slow loading, with the site acting like it was built on the old 'frames' layout. On a more modern Windows machine using Internet Explorer, the site ran far more smoothly but still had some niggles with images failing to load. The best experience seemed to be on our mobile devices and tablets. Of course, the estimate of '5 minutes' to fill in the form is probably based on someone with at least good typing skills. Whether you do better with your fingers on a keyboard or your thumbs on a touchscreen - is totally up to you.

The only other things we noticed was a few broken links such as the YouTube button, and we couldn't work out what a legal service provider would need an Instagram account for? However, don't judge too quickly if you see a plethora of social buttons on a site that seem out of place. Often, it's the web designer that gets carried away, insisting that 'everyone is doing it' - rather that it being a direct request from the company owners.

A note on navigation: the official site is the one we've linked to above - www.go-complain.co.uk, not www.gocomplain.co.uk or either of the common variants such as www.go-complain.com or www.gocomplain.com as none of them even seem to be owned by the same company. Always with hyphenated keyword domains (we have nothing against them and use them ourselves) we suggest bookmarking the site when you are on it to ensure you come back to the same place. As we mentioned before, the parent company and registered law firm behind GoComplain's website is Horsley Holdings Ltd but there is no official alternative website under that name.

General Notes: We haven't looked in depth at their recruitment program so are unaware of any job vacancies available. If you do want to build a career with Go Complain, then it is best to visit their site and try to find the correct phone/email contact details set aside for such if they exist. (Emailing a CV to their reception looks lazy.) Due to the complexities of case funding and the constant government cuts, it is always best to ask about things such as Legal Aid up front. Lastly, each law firm should state a registration number with their respective Law Society and/or their SRA number. It's usually at the bottom of every page. - www.go-complain.co.uk

GoComplain Consumer Complaints Online


0.0
This Go Complain article is rated
0.0 / 5 based on 0 reviews. †
(Voting has been suspended for this page.)
Found this article helpful? Rate it:

Disclaimer


Other Law Firms like Go Complain:

» Lee Dowling LMD Law - Titles of his articles include ...
» Nesbit Law Firm - Because of this ...
» Else Law - Because their usual MO is to take on clients and keep them for many years ...
» Meresbrook Pollard Ltd - No photo opportunities of the staff feeding homeless people ...
» Anupamah Huneewoth Solicitors - The case was in 2014 ...
» Davey Law - He's a Deputy District Judge in the local County Court and is accredited as a senior litigator within the Association of Personal Injury Lawyers ...
» EHL Solicitors UK - It's unique ...
» Cubism Law London - Line after line of ...
» Claims Funding UK - Claims funding can be used for surgery ...
» Ashmans Solicitors Ltd - We are able to provide our services on a national level ...
» Kings Court Trust Probate - The applications are still mostly overseen by the Solicitors Regulation Authority ...
» Blain Boland & Co Solicitors - Each individual solicitor may have a few decades of experience under their belt ...
» Amnesty Solicitors - we are one of only a small handful of firms whose lawyers are solicitor-advocates ...
» Stephen McCaffery & Catherine Stock - Protester's hoped to force the courts to clarify and bar Boris from being both ...


Law Firms in the UK
Search for Solicitors Near You:

Search for Legal Help Near You:


Recommended Firms:
Firms with Most Complaints:
This "Top 10 Worst" list is based on the Legal Ombudsman's complaints database, adjusted to factor in firm size and other relevant information:

 » Mr Tariq Rehman of Kings Court Chambers
 » Allan Rutherford Ltd
 » Parabis Law LLP (aka Cogent Law or Plexus Law)
 » Allerton Kaye
 » DAS Law Limited
 » Mr Wray of Kings Court Chambers
 » Minster Law Ltd
 » Handley Brown LLP
 » Lyons Davidson Ltd
 » Keppe & Partners

 » Arc Property Solicitors Llp (has been closed)
 » Abode Solicitors Limited (has been closed)
 » Robert Meaton & Co (has been closed)
 » Swinburne & Jackson Llp (has been closed)

The Legal Ombudsman's complaints database will tell you what type of cases were complained about and whether any compensation was ordered. View it here »
Related News:
Former police officer wins £840,000 compensation after "stitch-up" - www.guardian.co.uk

Barclays takes £300m hit on mis-sold PPI claims - www.independent.co.uk

Compensation for exploding breast implants - www.independent.co.uk

Law Firm Marketing Blog:
A Case: They've warned against relying exclusively upon the record of solicitors in the Law Society site. It may be very hard to find a solicitor. particularly when you happen to be in detention or prison. So that you can be a fantastic t ... How to Get Clients for Your Law Firm


Law Firm Media Professionals: With lesser-quality links to site or your law firm site. the rank power of the receiver drops. Be careful of sites that permit you to add your lawyer profile. The Law Firm Entrepreneur aims to help law firms that are smal ... Marketing for Lawyers


Strategies For choosing The Right Attorney: DMOZ is an open content person-edited directory online. This recent recognition of the specialist services of the firm from The Legal 500 symbolizes and reveals Hills & Holmes' growing reputation as a provider of speciali ... Google Adwords Ads for Legal Services


Law Firms: Advertising on billboards. magazines. television; these all are a part of the advertising procedure. Have a look at what exactly the possible cost per click is and a few of the costs on Google for solicitor associated key ... Law Firm Google Ads Purchase


>> SEO for Law Firms? <<
Law Firm Marketing
Site Search

GoogleCustom Search
Law Firm? Vote:
Should personal injury claims firms be allowed to advertise on TV?

Yes
No

Go-complain.co.uk Info Page Copyright © us. 2007-2018
Go Complain Logo, Branding, etc. © them. (obviously)
1to1 Legal, PO Box 18678, Peterhead, Aberdeenshire, AB42 3WY
part of the ClaimsHeaven.co.uk network.
Cookie This Site Uses Cookies.   ::   Learn More   ::   Close this Message Close