When a product you purchase turns out to be defective, it can lead to frustration, financial loss, or even injury. In the UK, consumers are protected by laws that allow them to seek compensation when goods fail to meet expected standards. Whether the issue involves electrical appliances, furniture, vehicles, or digital content, legal services are available to help you understand your rights and take action. Solicitors, barristers, and lawyers specialising in consumer law can help you locate the right attorney, search for remedies, and find justice near you.

Under the Consumer Rights Act 2015 and the Consumer Protection Act 1987, products must be of satisfactory quality, fit for purpose, and as described. If a product is faulty, you may be entitled to a refund, repair, or replacement. Law firms across the UK assist clients with gathering receipts, correspondence, and expert assessments. If you need help, it is important to find professionals who understand liability rules, manufacturer obligations, and retailer responsibilities. Legal services should be clear, strategic, and focused on securing fair outcomes for consumers.

According to Which?, consumers have 30 days from the date of ownership to claim a refund for faulty goods. After that period, the retailer must be given a chance to repair or replace the item before a refund can be demanded. The law applies to physical products, digital content, and vehicles, and the retailer is responsible for resolving the issue. Solicitors near you can help draft complaint letters, escalate unresolved claims, and advise on legal options. Source: Which?

Legal services in faulty product cases often begin with a consultation to assess the strength of your claim. Lawyers will advise on documentation, timelines, and the likelihood of success. Barristers may be instructed for court proceedings, especially in cases involving injury or high-value goods. Law firms specialising in consumer disputes often collaborate with technical experts and financial advisors to support clients through the legal and practical aspects of their claims.

In October 2025, Sky News reported that PPE Medpro breached a £122 million government contract by supplying 25 million non-sterile surgical gowns during the COVID-19 pandemic. The High Court ruled that the gowns did not meet sterility requirements, and the company must repay the full contract value. While this case involved public procurement, it highlights the importance of product standards and the legal consequences of supplying defective goods. Attorneys can help you understand how similar principles apply to consumer claims. Source: Sky News

To locate the right solicitor or law firm, consumers should search for professionals accredited by the Chartered Trading Standards Institute or members of the Law Society’s Consumer Law Panel. Many lawyers offer fixed-fee consultations or no-win, no-fee arrangements, making legal help more accessible. Legal services should be proactive, transparent, and focused on securing fair compensation for financial loss, inconvenience, or injury caused by faulty products.

Whether you purchased a defective appliance, received unsafe goods, or suffered harm due to a faulty item, legal help is available. Solicitors near you can guide you through the claims process, explain your rights, and help you take action. Barristers may be required for litigation, while lawyers can assist with settlement negotiations and documentation. Law firms with experience in faulty product claims understand the urgency and impact of these cases and work to deliver results with care and precision.