Thompsons Solicitors Scotland Info
Thompsons Solicitors in Scotland | Personal Injury Claims in Glasgow, Dundee, Edinburgh & Galashiels: Review
Most firms you'll have visited today will have had a large amount of sales-pitching and buzzwords across their site. You must have noticed some common phrases such as 'we are traditional yet modern', 'fast yet not rushed', 'friendly yet professional', 'award-winning' and so on. They sound good but are often subjective and sometimes meaningless. Thompsons opening lines include:
However Thompsons back up these claims within easy the reach of the reader rather then the usual *asterix leading to small print leading to a paragraph buried somewhere in the T&Cs. First: 'award-winning'. Certainly they list quite a few including 'Firm of the Year' at the Scott + Co Legal Awards and 'Litigation Firm of the Year' at the same awards the following year. They've also had 'Employment Firm of The Year', 'Law Firm of the Year' and 'Solicitor of the Year' (awarded to Brenda Mitchell) at the Law Awards of Scotland.
Then there is 'each week recovering over £1 million for our clients'. If this amount doesn't impress you, then you've been watching too many American lawyer dramas. Far from the multi-million dollar US lawsuits for spilling coffee on yourself, the UK is still very reserved (I prefer 'sensible') when it comes to compensation payouts. The average whiplash claim in the UK is currently £2500. So this boast from Thompsons is more about the amount of clients and experience they have rather than them promising you £million settlements for your pavement trip.
In the US the compensation amount is seen as a punishment for the negligent party to put them off doing it again. In the UK it's more about reparations for the injury such as covering medical costs and lost wages. For example, a boy with a short-term scar on his leg will received far less compensation than a girl with a long-term scar on her face. The amount of negligence that caused either injury isn't actually as important when calculating damages.
This is something we've posted about and discussed with law firms for many years. The idea that money makes everything better seems to be how many Personal Injury firms talk about compensation. Many clients don't even get the basic counselling they need after a traumatic injury. The solicitor will often judge 'mental anguish' of their client without any training to do so. The fact Thompsons take rehabilitation so seriously is another huge difference in approach towards genuine 'client care'.
This is actually a much harder thing to do during a case than simply pushing for a final settlement figure. It requires expertise, experience and the best contacts with third party professionals needed to back up the claims very early on. This ability is certainly more helpful to people with serious life-changing injuries that may be out of work throughout the entire running of the case. Not just two weeks off with a stiff neck after a car accident.
Thompsons' roots are somewhat unique. Their law firm was actually established in England in 1921 by William Henry Thompson, a champion of the trade union movement who continually pushed for civil liberties and compensation for workers. His firm was simply called 'W H Thompson, Solicitor' and was passed on to his two sons Robin and Brian Thompson. They expanded on the firm's personal injury and workers' compensation foundation and things grew from there. Thompsons Scotland was only set up as recently as 1979 in Glenfinlas Street, Edinburgh. On it's own though, Scottish Thompsons is one of the largest specialist personal injury practices in the country with over 200 staff, including 11 partners and 10 solicitor advocates. They have offices in Edinburgh, Glasgow, Peebles, Galashiels and Dundee.
Whilst Thompsons Scotland specialises in the most common personal injury compensation claims (road traffic accidents, accidents at work and industrial diseases) their employment law department support Trade Unions to make workplaces safe and fair. They don't just help injured people, but also those treated unfairly by their employer in matters such as unfair dismissal, discrimination, equalities (including equal pay) and transfer of undertakings (TUPE).
It's probably because of this that their site has considerably sized News and Blog sections, because the articles within are most likely targeted at industry professionals. Titles such as "Is it illegal to refuse those living with HIV a tattoo or other cosmetic treatments?", "World Suicide Prevention Day 2019", "The missing medical records, who has the right?" and so on. But there are a few that might interest clients such as "How to make a complaint to the NHS and a summary of the medical negligence process".
Again with most law firms posting testimonials pages smothered with glowing references obtained from clients - Thomsons Solicitors in Scotland is no exception. But a poll we ran a few years ago clearly indicated that, like us, the general public don't put much stock in testimonials printed on the firm's own website. They will always go looking for third party review forums. So what are people saying on the public boards?
• "Great communication, kept me informed every step of the way and fast turnaround."
• "keeping me informed about the process and explaining me about everything"
• "Clear and Concise advice from friendly and professional staff. Second time I've had to go to Thompson's and would recommend them to anyone"
• "Great service very informative kept me up to date with my claim process"
These are snippets from user reviews across the regular forums such as Google Reviews, Trustpilot, Yelp, Yell, etc. All the good reviews are pretty much like the above - i.e. good communication and fast turnaround. The bad reviews however were the reverse - i.e. bad communication and slow. What's the best way to weigh these contradictions against each other?
We would re-iterate our warning about star ratings. At time of writing Thompsons have a 3/5 star rating on Google and a 4.8/5 star rating on Trustpilot. The tendancy would be to estimate the real number lies somewhere in between. However there are only 22 reviews posted on Google and 729 reviews on Trustpilot. From that we would say the overall customer experience must surely be very positive. Not least because most people only go online to review something when they've had a bad experience. So when the good reviews outway bad in such a large way - that's a pretty good indication.
As for our usual online safety advice, this was certainly a handful. The web address we link to above is www.thompsons-scotland.co.uk, which sure enough is the one that shows up if you search for Thompsons Solicitors in Scotland. But if you search for simply for Thompson Solicitors, www.thompsons.law.co.uk is the place you'll be sent. You'll also be sent there if you try www.thompsonssolicitors.co.uk or www.thompsonssolicitors.com which - when you look at it - explains their choice of using a hyphen for clarity in the official domain. However, that site is only for England and Wales.
On top of that, there is a range of related websites such as www.thompsonstradeunionlaw.co.uk with more information about their Trade Union work. www.thompsonsmedicalnegligence.co.uk which focuses on ... well, I think you can work that our yourself. Then there is www.thompsonslaw.co.uk which seems to just link to all the other sites they own. Then there's the variants of each of those - i.e. www.thompsons-scotland.com, www.thompsons.law.com, www.thompsonsmedicalnegligence.com and so on - many of which don't work or redirect at all. Even the unhyphenated versions (e.g. www.thompsonsscotland.co.uk and www.thompsonsscotland.com) do nothing. There is a www.thompsons-solicitors.co.uk website but it is the home of a non-affiliated firm in NI. If you want the NI office of this Thompsons, you'll need to go to www.thompsonssolicitors-ni.com ... and I think we'll leave it there. Certainly Thompsons provide a wide range of services, information, help articles and have organisations across the Whole of the UK which is great. But we would recommend bookmarking the site you want once on it rather than trying to remember which one it was.
General Notes: Usually if Legal Aid is possible we've mentioned it above, but you can always ask. We haven't looked in depth at their recruitment program so are unaware of any job vacancies available. For a career with Thompsons Solicitors Scotland it's best to visit the website (www.thompsons-scotland.co.uk), check opening hours, and find the correct phone/email contact details. Simply emailing a CV to reception looks lazy. Each law firm's Law Society and/or SRA number should be on their site, usually at the bottom of each page.
This Thompsons Solicitors Scotland article is rated
4.8 / 5 based on 22 reviews. †
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